Privacy Policy
Effective Date: August 12, 2026
At Vivient Femme, your privacy is important to us. We are committed to protecting your personal information and being transparent about how we collect, use, store, and protect information when you visit our website, create an account, place an order, or otherwise interact with our services.
This Privacy Policy explains our privacy practices and the choices available to you regarding your personal information.
By accessing or using the Vivient Femme website, you acknowledge that you have read and understood this Privacy Policy.
1. Information We Collect
We may collect information that you voluntarily provide to us as well as certain information automatically when you use our website.
Personal Information
When you create an account, place an order, contact us, or use certain features of our website, we may collect information such as:
- Full name
- Email address
- Mobile or telephone number
- Billing address
- Shipping address
- City, state, country, and PIN code
- Order and purchase history
- Return and exchange information
- Customer support communications
- Information you provide through reviews, feedback, or enquiries
We only request information that is reasonably necessary to provide our products and services.
Payment Information
Payments made through our website may be processed by third-party payment providers such as payment gateways.
We generally do not directly store complete credit card, debit card, banking, or other sensitive payment credentials on our own servers.
Payment information may be collected and processed directly by the applicable payment service provider in accordance with its own privacy policy and security practices.
2. Information Collected Automatically
When you visit our website, certain information may be collected automatically, including:
- IP address
- Browser type and version
- Device type
- Operating system
- Pages viewed
- Products viewed
- Referring website or source
- Date and time of website visits
- Approximate location information derived from technical data
- Website interaction and usage information
This information helps us understand how visitors use our website, improve performance, identify technical issues, and provide a better shopping experience.
3. Cookies & Similar Technologies
Vivient Femme may use cookies, pixels, tags, local storage, and similar technologies to improve website functionality and understand how our website is used.
Cookies may be used to:
- Keep products in your shopping cart
- Remember your preferences
- Maintain login sessions
- Improve website functionality
- Understand website traffic
- Measure advertising performance
- Provide relevant marketing communications
- Prevent fraudulent or abusive activity
You may be able to control or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of portions of our website.
4. How We Use Your Information
We may use your information for legitimate business and operational purposes, including to:
- Process and fulfill your orders
- Confirm payments
- Arrange shipping and delivery
- Provide order tracking
- Process returns, exchanges, cancellations, and refunds
- Provide customer support
- Respond to enquiries and complaints
- Maintain customer accounts
- Improve our products and services
- Improve website functionality and user experience
- Detect and prevent fraud, misuse, and unauthorized activity
- Maintain website and information security
- Analyze website performance and customer interactions
- Send transactional communications
- Send promotional communications where permitted
- Comply with applicable legal and regulatory requirements
5. Marketing Communications
With your consent or where otherwise permitted by applicable law, we may send you information about:
- New collections
- New product launches
- Special offers
- Discounts
- Seasonal campaigns
- Fashion updates
- Other Vivient Femme promotions
Marketing communications may be sent through email, SMS, WhatsApp, push notifications, or other communication channels.
You can opt out of promotional communications at any time by using the unsubscribe option provided in the communication or by contacting us.
Please note that even if you opt out of marketing communications, we may still send essential transactional communications relating to your orders, payments, deliveries, returns, refunds, or account.
6. Sharing of Information
Vivient Femme does not sell or rent your personal information to third parties for their independent marketing purposes.
We may share relevant information with trusted service providers when necessary to operate our business and provide services to you.
These may include:
Payment Service Providers
Payment information may be shared with payment gateway providers to securely process your transactions.
Delivery & Logistics Partners
Your name, phone number, shipping address, and relevant order information may be shared with courier and logistics providers to deliver your purchases.
Technology & Service Providers
We may use third-party providers for services such as:
- Website hosting
- Cloud infrastructure
- Database management
- Analytics
- Customer support
- Email delivery
- SMS and WhatsApp communications
- Fraud prevention
- Website security
- Marketing and advertising
Such service providers may process information on our behalf and are expected to handle information in accordance with applicable contractual and legal requirements.
Legal & Regulatory Authorities
We may disclose information where reasonably necessary to:
- Comply with applicable law
- Respond to lawful requests
- Protect our legal rights
- Investigate fraud or abuse
- Protect customers, employees, or the public
- Enforce our terms and policies
7. Third-Party Services
Our website may contain integrations, tools, payment services, analytics technologies, social media features, advertising services, or links to third-party websites.
These third parties may independently collect and process information according to their own privacy policies.
Vivient Femme does not control the privacy practices of third-party websites or services. We encourage you to review the privacy policies of any third-party service you use through our website.
8. Data Security
We take reasonable technical and organizational measures to protect your personal information against unauthorized access, loss, misuse, alteration, disclosure, or destruction.
Security measures may include appropriate access controls, encryption where applicable, secure communication protocols, monitoring, and other safeguards.
However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.
Therefore, while we take reasonable steps to protect your information, we cannot guarantee absolute security.
9. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:
- Completing transactions
- Providing customer support
- Maintaining business and transaction records
- Resolving disputes
- Preventing fraud
- Meeting legal, tax, accounting, and regulatory obligations
- Enforcing agreements and protecting our legal rights
When information is no longer reasonably required, we may securely delete, anonymize, or otherwise dispose of it in accordance with applicable requirements.
10. Your Privacy Rights
Depending on applicable law, you may have certain rights regarding your personal information.
These may include the right to:
- Request access to information we hold about you
- Request correction of inaccurate or incomplete information
- Request deletion of information where legally permissible
- Withdraw consent where processing is based on consent
- Opt out of promotional communications
- Raise concerns regarding the processing of your personal information
- Request information about how your personal information is being used
Some requests may be subject to verification and applicable legal limitations.
To exercise a privacy-related right, please contact us using the details provided in the Contact Us section.
11. Children's Privacy
Our website is intended for use by individuals who are legally permitted to purchase our products.
We do not knowingly seek to collect personal information from children where such collection is prohibited by applicable law.
If you believe that a child has provided personal information to us without appropriate authorization, please contact us so that we can review and take appropriate action.
12. International Data Processing
Depending on the technology and service providers used by Vivient Femme, your information may be processed or stored in locations outside your state or country.
Where required by applicable law, we will take appropriate measures relating to the processing and transfer of personal information.
13. Data Breaches & Security Incidents
If we become aware of a security incident involving personal information, we will assess the incident and take appropriate steps in accordance with applicable law and our internal security procedures.
Where notification is legally required, we will provide appropriate notification to affected individuals and/or relevant authorities.
14. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our business practices, technology, services, legal requirements, or privacy practices.
When we make changes, we may update the Effective Date shown at the top of this Privacy Policy.
We encourage you to review this page periodically to stay informed about how we protect your information.
15. Contact Us
If you have questions about this Privacy Policy, want to exercise a privacy-related right, or have a concern regarding the handling of your personal information, please contact the Vivient Femme customer support team through the contact information provided on our website.
We are committed to handling your information responsibly and providing you with a secure and trustworthy shopping experience.
Thank you for trusting Vivient Femme.