Shipping Policy
Effective Date: August 12, 2026
At Vivient Femme, we believe that your shopping experience should be as elegant, effortless, and dependable as the products you choose from us. From the moment you place your order to the time your carefully selected fashion piece reaches your doorstep, we strive to make every step simple and transparent.
This Shipping Policy explains how we process, dispatch, and deliver orders placed through the Vivient Femme website.
1. Order Processing
Once your order has been successfully placed and payment has been confirmed, our team begins processing it promptly.
- Orders are generally processed within 1 business day.
- Orders placed on weekends or public holidays will generally be processed on the next business day.
- During sale periods, festive seasons, product launches, promotional campaigns, or periods of exceptionally high demand, processing may take slightly longer.
- In case additional verification is required for an order, our customer service team may contact you using the information provided at checkout.
We carefully inspect and prepare your order before handing it over to our delivery partner.
2. Shipping & Delivery
Vivient Femme works with established courier and logistics partners to provide reliable delivery services across India.
Depending on your location, product availability, and the delivery service selected, we may use different courier partners to ensure efficient and timely delivery.
Available shipping options may include:
- Standard Shipping
- Express/Expedited Shipping, where available
The available shipping methods, applicable charges, and estimated delivery timelines will be displayed during checkout.
3. Estimated Delivery Time
Delivery timelines depend on your shipping address, courier service availability, and other logistical factors.
Estimated delivery timelines are calculated from the date your order is dispatched and may vary based on the destination.
While we make every reasonable effort to deliver your order within the estimated timeframe, delivery dates are indicative and not guaranteed.
Delivery may take longer during:
- Public holidays
- Festivals and peak shopping seasons
- Promotional or sale periods
- Extreme weather conditions
- Natural disasters or unforeseen events
- Transportation or logistics disruptions
- Remote or difficult-to-service locations
- Government restrictions or other circumstances beyond our reasonable control
4. Shipping Charges
Shipping charges, if applicable, will be displayed during checkout before you complete your purchase.
The shipping fee may vary depending on factors such as:
- Delivery location
- Order value
- Shipping method selected
- Promotional offers applicable to your order
From time to time, Vivient Femme may offer free shipping or special shipping promotions. Such offers will be subject to the terms communicated with the relevant promotion.
5. Order Tracking
Once your order has been dispatched, we may provide you with shipment tracking information through your registered email address, phone number, SMS, WhatsApp, or other available communication channels.
You can use the tracking information to monitor the progress of your shipment.
Please note that tracking information may take some time to become active after the shipment is handed over to the courier partner.
6. Delivery Address
Please ensure that your shipping address, phone number, email address, PIN code, and other order details are accurate and complete at the time of placing your order.
Vivient Femme will not be responsible for delivery issues arising from:
- Incorrect or incomplete addresses
- Incorrect PIN codes
- Incorrect contact information
- Failure to respond to courier calls
- Unavailability of the recipient
- Refusal to accept the shipment
If you realize that your address is incorrect after placing an order, please contact our customer support team as soon as possible. We will make reasonable efforts to assist you, but changes cannot be guaranteed once an order has been dispatched.
7. Failed Delivery Attempts
Our courier partners may make multiple delivery attempts depending on their operational policies.
If delivery is unsuccessful because the recipient is unavailable, the address is incorrect, or the shipment is refused, the courier may return the package to Vivient Femme.
If an order is returned because of an incorrect address, repeated delivery failure, or customer refusal, any re-shipping may be subject to additional shipping charges.
8. Delayed or Lost Shipments
Although we work with reliable logistics partners, unforeseen delays can occasionally occur.
If your shipment appears to be delayed or has not been delivered within the expected timeframe, please contact our customer support team with your order details.
We will coordinate with the relevant courier partner and make reasonable efforts to locate and resolve the issue.
Vivient Femme will not be liable for delays caused by circumstances outside our reasonable control.
9. Damaged Packages
We take care to ensure that your order is properly packed before dispatch.
If you receive a package that appears visibly damaged, opened, tampered with, or otherwise compromised, please notify the delivery personnel where possible and contact Vivient Femme customer support promptly.
For claims relating to damaged or incorrect products, photographs or other supporting information may be requested to help us investigate the matter.
10. Product Availability & Partial Shipments
In exceptional circumstances, an item may become unavailable or require additional processing time.
If your order contains multiple products, we may, at our discretion, dispatch available products separately.
If a product cannot be fulfilled, we will communicate the available options, which may include cancellation and refund in accordance with our applicable policies.
11. International Shipping
Unless specifically stated on our website, Vivient Femme currently focuses on deliveries within India.
If international shipping becomes available, applicable shipping charges, customs duties, taxes, and other import-related costs will be communicated separately and may be payable by the customer unless otherwise stated.
12. Contact Us
If you have questions regarding your shipment, delivery status, or any other shipping-related matter, please contact our customer support team through the contact details provided on the Vivient Femme website.
We are committed to making your experience with Vivient Femme smooth, reliable, and worthy of the confidence you place in our brand.
Thank you for choosing Vivient Femme.