Refund & Return Policy
At Vivient Femme, we are committed to providing you with a seamless and satisfying shopping experience. We take pride in the quality and style of our women’s fashion collection. If you are not completely satisfied with your purchase, our Refund & Return Policy is designed to make the return, exchange, and refund process as simple as possible.
1. Return & Replacement Eligibility
You may request a return or replacement within 3 days from the date of delivery.
To be eligible for a return or replacement, the product must:
- Be unused and unworn.
- Be unwashed and unaltered.
- Be in its original condition and packaging.
- Have all original tags and labels attached.
- Not be customized or modified in any way.
2. How to Initiate a Return or Replacement
To request a return or replacement, please contact our customer support team within 3 days of delivery.
Please provide:
- Your order number.
- The reason for your return or replacement request.
- Clear photographs or videos of the product, where applicable.
You may also initiate your request through our Return/Exchange Portal: https://vivientfemme.com/login
3. Reasons for Returns & Replacements
We accept returns and replacements in the following situations:
a. Defective or damaged product:
If your product arrives damaged or has a manufacturing defect, please contact us with supporting photographs or videos.
b. Incorrect product received:
If you receive an incorrect size, style, color, or product compared to your order, you may request a replacement or refund.
c. Product quality or appearance concerns:
If you are dissatisfied with the product quality or appearance, you may request an exchange or refund, subject to inspection and approval.
4. Refund & Replacement Options
Defective, Damaged, or Incorrect Products
If the product is defective, damaged, or incorrectly delivered, Vivient Femme will arrange the return shipping at no additional cost to you.
Depending on availability, you may choose:
Replacement:
We will send you a replacement of the same product, size, and style, subject to availability.
Refund:
We will refund the eligible purchase amount to your original payment method.
Product Quality or Appearance Concerns
For eligible returns due to product quality or appearance concerns, you may choose:
Exchange:
Exchange the product for another available size or style.
Refund:
The eligible purchase amount will be refunded to your original payment method. Original shipping charges, where applicable, may not be refundable, and return shipping costs may be borne by the customer.
5. Return Shipping
For eligible returns caused by a defective, damaged, or incorrectly delivered product, Vivient Femme will provide or arrange return shipping.
For returns due to personal preference or other non-defective reasons, the customer may be responsible for the return shipping cost.
Please ensure the product is securely packaged to prevent damage during transit.
6. Refund Processing Time
Once we receive the returned product and complete our quality inspection, please allow up to 3 business days for us to process your refund or replacement.
Approved refunds will be issued to the original payment method used for the purchase. The time taken for the refund to appear in your bank account may vary depending on your bank or payment service provider.
7. Non-Returnable Products
We do not accept returns or replacements for:
- Products that have been worn, washed, altered, or damaged after delivery.
- Customized or personalized products.
- Products returned without their original tags or labels.
- Products returned after the applicable return period.
- Products that do not meet our return eligibility requirements.
8. Inspection & Approval
All returned products are subject to inspection by our quality control team.
Vivient Femme reserves the right to refuse a return, replacement, or refund request if the returned product does not meet the eligibility requirements mentioned in this policy.
9. Contact Us
If you have any questions or concerns regarding our Refund & Return Policy, please contact our customer support team.
Email: vivientfemme@gmail.com
We are committed to delivering high-quality fashion and providing excellent customer service.
Thank you for choosing Vivient Femme. We appreciate your trust and look forward to serving you.