Terms & Conditions
Effective Date: August 12, 2026
Welcome to Vivient Femme.
These Terms of Service govern your access to and use of the Vivient Femme website, including browsing our collections, creating an account, placing orders, purchasing products, and using other services made available through our website.
By accessing or using our website, you acknowledge that you have read, understood, and agreed to these Terms of Service. If you do not agree with these terms, please do not use our website or place an order with us.
1. About Vivient Femme
Vivient Femme is a fashion brand dedicated to bringing thoughtfully selected and beautifully designed women's fashion to customers who appreciate contemporary style, quality, and individuality.
Throughout these Terms, references to "Vivient Femme," "we," "us," or "our" refer to the Vivient Femme brand and its applicable business entity operating the website.
References to "you," "your," or "customer" refer to the individual accessing our website or purchasing our products.
2. Acceptance of Terms
By accessing our website or purchasing any product from Vivient Femme, you agree to comply with these Terms of Service and any other policies referenced on our website, including our:
- Privacy Policy
- Shipping Policy
- Return & Exchange Policy
- Cancellation Policy
- Other applicable website policies
These policies form part of these Terms of Service and should be read together.
3. Website Use
You agree to use the Vivient Femme website only for lawful purposes.
You must not:
- Use the website for fraudulent or unlawful activities.
- Attempt to gain unauthorized access to our systems or accounts.
- Interfere with the operation or security of the website.
- Copy, reproduce, distribute, or commercially exploit our website content without authorization.
- Use automated systems to access, scrape, or collect website information without our prior written permission.
- Submit false, misleading, or fraudulent information.
We reserve the right to restrict or terminate access to our website where we reasonably believe that these Terms have been violated.
4. Product Information
We make reasonable efforts to ensure that product descriptions, photographs, measurements, colors, prices, availability, and other information displayed on our website are accurate.
However, slight variations may occur due to:
- Screen and device settings
- Photography and lighting conditions
- Manufacturing or material variations
- Product finishing
- Updates to product information
We reserve the right to correct errors, inaccuracies, omissions, pricing mistakes, or availability information at any time without prior notice.
5. Product Availability
All products displayed on our website are subject to availability.
Adding a product to your cart does not guarantee that the product will remain available until checkout or payment confirmation.
If a product becomes unavailable after an order has been placed, we may contact you regarding available alternatives or provide a refund for the unavailable product, as applicable.
6. Orders
When placing an order with Vivient Femme, you agree to provide complete and accurate information, including your name, shipping address, phone number, email address, and payment details.
After placing an order, you may receive an order confirmation. This confirmation acknowledges that we have received your order but does not necessarily constitute final acceptance of the order.
We reserve the right to cancel or decline an order in circumstances including, but not limited to:
- Product unavailability
- Incorrect pricing or product information
- Suspected fraudulent activity
- Incorrect or incomplete customer information
- Payment issues
- Technical errors
- Delivery restrictions
- Other legitimate operational reasons
If an order is cancelled after payment has been received, the applicable amount will be refunded according to our refund process.
7. Pricing & Payments
All product prices displayed on the website are subject to change without prior notice.
Applicable taxes, shipping charges, discounts, promotional offers, or other charges will be displayed where applicable.
Payments are processed through third-party payment service providers. Vivient Femme does not ordinarily have access to your complete payment card or banking credentials.
You agree to provide valid payment information and authorize the applicable payment provider to process the transaction.
8. Promotional Offers
Vivient Femme may occasionally offer discounts, promotional codes, limited-time offers, or other promotional benefits.
Promotional offers may be subject to specific conditions, including:
- Validity period
- Minimum order value
- Product exclusions
- One-time usage restrictions
- Customer eligibility
- Non-combinability with other offers
Vivient Femme reserves the right to modify, suspend, or withdraw a promotional offer where permitted by applicable law.
9. Shipping & Delivery
We aim to process and deliver orders within the estimated timelines communicated on our website.
However, delivery timelines may vary due to courier operations, weather conditions, holidays, public events, remote locations, logistical disruptions, or circumstances beyond our reasonable control.
For complete information, please refer to our Shipping Policy.
10. Returns, Exchanges & Refunds
We want you to feel confident when shopping with Vivient Femme.
Returns, exchanges, cancellations, and refunds are subject to the conditions and eligibility requirements described in our Return & Exchange Policy.
Products may need to meet specific conditions to qualify for return or exchange, including applicable requirements relating to:
- Product condition
- Original packaging
- Tags and labels
- Proof of purchase
- Return window
- Product category
- Promotional or discounted purchases
Customers are encouraged to review the applicable policy before placing an order.
11. Customer Accounts
If account registration is available on our website, you are responsible for maintaining the confidentiality of your account credentials and for activities conducted through your account.
You agree to notify us promptly if you believe your account has been accessed without authorization.
We reserve the right to suspend or terminate accounts where necessary to protect our customers, website, or business operations.
12. Intellectual Property
All intellectual property appearing on the Vivient Femme website—including but not limited to:
- Brand names
- Logos
- Product photographs
- Fashion imagery
- Website designs
- Graphics
- Text
- Product descriptions
- Videos
- Icons
- Layouts
- Original creative content
—is owned by or licensed to Vivient Femme and is protected under applicable intellectual property laws.
You may view and use the website for personal, non-commercial purposes.
You may not reproduce, modify, distribute, publish, sell, copy, or commercially exploit our intellectual property without prior written permission.
13. User-Submitted Content
If you submit reviews, feedback, photographs, comments, suggestions, or other content to Vivient Femme, you agree that the content does not violate any applicable law or third-party rights.
You should not submit content that is:
- False or misleading
- Offensive or abusive
- Infringing of another person's intellectual property
- Invasive of another person's privacy
- Fraudulent or unlawful
- Harmful or malicious
Where permitted by applicable law and our privacy practices, you grant Vivient Femme permission to use submitted content for legitimate business, marketing, or promotional purposes.
14. Privacy & Personal Information
Your privacy is important to us.
Information collected through your use of our website or during the ordering process may include information necessary to process orders, arrange delivery, provide customer support, improve our services, and meet legal or regulatory requirements.
Our collection and use of personal information are governed by our Privacy Policy.
By using our website, you acknowledge that you have reviewed the applicable Privacy Policy.
15. Third-Party Services & Links
Our website may use or integrate with third-party services, including payment gateways, analytics providers, advertising platforms, logistics providers, and other service providers.
Third-party services may operate under their own terms and privacy policies.
Vivient Femme is not responsible for the independent policies, content, availability, or practices of third-party websites or services.
16. Website Availability
We strive to keep our website available and functioning properly. However, we do not guarantee that the website will always be:
- Available without interruption
- Free from technical errors
- Free from viruses or other harmful components
- Compatible with every device or browser
We may temporarily suspend access to the website for maintenance, upgrades, security, technical issues, or other operational reasons.
17. Limitation of Liability
To the extent permitted by applicable law, Vivient Femme will not be responsible for losses or damages arising from circumstances beyond our reasonable control, including technical failures, courier delays, natural events, unauthorized access, or interruptions to third-party services.
Nothing in these Terms is intended to exclude or limit any rights or protections that cannot legally be excluded under applicable law.
18. Indemnification
To the extent permitted by applicable law, you agree to be responsible for losses, claims, liabilities, or expenses arising from your misuse of the website, violation of these Terms, or infringement of the rights of Vivient Femme or any third party.
19. Governing Law & Jurisdiction
These Terms of Service shall be governed by and interpreted in accordance with the applicable laws of India.
Any dispute arising in connection with these Terms or your use of the website shall, subject to applicable law, be subject to the jurisdiction of the competent courts in Haryana, India.
Before initiating formal proceedings, we encourage customers to contact Vivient Femme so that we can make a reasonable effort to resolve the matter amicably.
20. Changes to These Terms
Vivient Femme may update or modify these Terms of Service from time to time to reflect changes in our business, website, services, legal requirements, or policies.
The updated version will be published on our website with the revised effective date.
Your continued use of the website after changes are published constitutes your acceptance of the updated Terms, to the extent permitted by applicable law.
21. Contact Us
If you have questions, concerns, feedback, or complaints regarding these Terms of Service, our products, or your shopping experience, please contact the Vivient Femme customer support team through the contact information available on our website.
At Vivient Femme, our goal is not simply to sell fashion, but to create a shopping experience built around style, confidence, quality, and trust.
Thank you for choosing Vivient Femme. We appreciate your trust and look forward to being part of your style journey.